Privacy & Policy

We want you to understand what information we collect, what we don’t collect, and how we collect, use, and store information. We do not collect logs of your activity, including no logging of browsing history, traffic destination, data content, or DNS queries. Our guiding principle toward data collection is to collect only the minimal data required to operate a world-class VPN service at scale. We designed our systems to not have sensitive data about our customers; even when compelled, we cannot provide data that we do not possess. This privacy policy will help you understand how Volt VPN (“Volt VPN”, “we”, “our”, or “us”) collects, uses, and stores information.

1. Aggregate Apps and VPN Connection Summary Statistics

We limit the collection of your data. We only collect data that is required to maintain the services by Volt VPN. We collect the following data related to your use of Volt VPN:

  1. 1. Internet Service Provider
  2. 2. Device OS version
  3. 3. Device manufacturer and model.
  4. 4. Language of the device.
  5. 5. App version.
  6. 6. Crash Logs.
  7. 7. App interactions.
  8. 8. Installed apps.

1.1 Apps and Apps versions:

We collect information related to which Apps and Apps version's you have activated. Knowing your current version of the Apps allows our Support Team to troubleshoot technical issues with you.

1.2 Successful connection:

We collect information about whether you have successfully established a VPN connection on a particular day, to which VPN location, and from which country/ISP. This minimal information assists us in providing technical support, such as identifying connection problems, providing country-specific advice about how to best use our Service, and to enable Volt VPN engineers to identify and fix network issues.

1.3 Aggregate sum of data transferred:

We collect information regarding the total sum of data transferred by a given user. Although we provide unlimited data transfer, if we notice that a single user pushes more traffic than thousands of others combined, thereby affecting the quality of service for other Volt VPN users, we may contact that user for an explanation.

We ensure that we never log browsing history, traffic destination, data content, or DNS queries. Therefore,We do not know which user ever accessed a particular website or service. Should anyone try to compel Volt VPN to release user information based on any of the above, we cannot supply this information because the data doesn't exist.

2. Anonymous App Diagnostics, including Crash Reports

We collect anonymized app diagnostic data, which include crash reports, usability diagnostics, and VPN connection diagnostics. We use this data in our network operations tools to help optimize network speeds and to let us identify problems and areas for improvement related to specific apps, VPN servers, or ISPs.

If you opt in to share this information with Volt VPN, we will collect the following anonymized information:

  1. 1. Diagnostic information about if and how a VPN connection attempt failed.
  2. 2. Speed test data.
  3. 3.App diagnostics, including crash report and usability diagnostics, also without any personally identifiable information. These are handled in an anonymized form by these third parties, dependent on the platform you are using Volt VPN on:

    a. Android: Firebase Crashlytics, owned by Google. See Firebase’s Privacy and Security documentation.

3. Jurisdiction and Applicable Law

Volt VPN’s core mission is to keep your information private. We are not at all encouraging any of its users to use the app for any illegal activities. Customers are using the software on their own liabilities. You should always abide by the law of the country you are residing.

4. Security Measures to Protect Your Information

Volt VPN uses best-in -class physical, procedural, and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of information. Access to user information is restricted to staff who require such access to perform their job functions.

While we believe these systems are robust, it is important to understand that no data security measures in the world can offer 100% protection.

Servers are housed in data centers with strong security practices. None of these data centers require us to collect or store any traffic data or personal information related to your use of VPN Services. If any data center were to ask us to log such datam we would immediately cease operations with said data center and find alternative options.

5. Mobile Identifiers

A mobile identifier is an identifier provided by an Android or iSO device. It does not contain your name or email address. Volt VPN uses mobile identifiers to generate statistics related to the marketing channels and advertising partners through which users learned about and signed up for Volt VPN mobile apps.

5.1 Disabling or resetting mobile identifiers

Users may disable or reset the mobile identifiers associated with their devices at any time. Google’s page on Managing your Google Settings on your Android device.

6. Third-Party Websites

The Site may contain links to external websites that do not fall under Volt VPN’s domain. Volt VPN is not responsible for the privacy practices of content of such external websites.

7. Consent and Age Restrictions

By using the Site, Content, Apps, Software, or Services, you agree to have your information handled as described in our Terms of Service and Privacy Policy. The Services are intended for adults aged 18 and above. If you believe your child has provided information to us, please let us know immediately.

8. Users in the European Union

Volt VPN is committed to user privacy globally, and our existing practices reflect that through a minimal collection of data and ensuring users have control over their personal information. The General Data Protection Regulation (GDPR) of the European Union (EU) requires us to outline those practices in a specific manner for users in the EU.

In line with the GDPR, we collect and process the data outlined in this Privacy Policy on one of the following bases, depending on the circumstances:

  1. 8.1. Providing users with the Services and Apps they have requested.
  2. 8.2. Managing user subscriptions and processing payments.
  3. 8.3. Providing customer support

For a legitimate interest associated with the operation of our business, including:

  1. 8.4. Enhancing the quality, reliability, and effectiveness of our Site, Services, and Apps.
  2. 8.5. Communicating with customers to provide information and seek feedback related to our Services and Apps.

With the consent of users, which users can withdraw at any time.

9. California Consumer Privacy Act

The California Consumer Privacy Act of 2018 (CCPA) permits California residents to request from a business, with whom the California resident has an established business relationship, certain information about the types of personal information the business has collected, shared with, and/or sold to third parties for a business or commercial purpose during the immediately preceding calendar year.

10. Changes to the Privacy Policy

We may change our Privacy Policy from time to time, without prior notice to you, consistent with applicable privacy laws and principles. Your continued use of the Site of Service constitutes your acceptance of our Privacy Policy.

11. How to Contact Volt VPN

If you have any questions regarding our Privacy Policy and how we handle your information, please feel free to contact Volt VPN at the following email address:

If you have any questions regarding our Privacy Policy and how we handle your information, please feel free to contact Volt VPN at the following email address: contact at voltvpn dot com