Privacy & Policy
We want you to understand what information we collect, what we don’t collect, and how we collect, use,
and store information. We do not collect logs of your activity, including no logging of browsing
history, traffic destination, data content, or DNS queries.
Our guiding principle toward data collection is to collect only the minimal data required to operate a
world-class VPN service at scale. We designed our systems to not have sensitive data about our
customers; even when compelled, we cannot provide data that we do not possess.
uses, and stores information.
1. Aggregate Apps and VPN Connection Summary Statistics
We limit the collection of your data. We only collect data that is required to maintain the services
by Volt VPN. We collect the following data related to your use of Volt VPN:
- 1. Internet Service Provider
- 2. Device OS version
- 3. Device manufacturer and model.
- 4. Language of the device.
- 5. App version.
- 6. Crash Logs.
- 7. App interactions.
- 8. Installed apps.
1.1 Apps and Apps versions:
We collect information related to which Apps and Apps version's you have activated.
Knowing your current version of the Apps allows our Support Team to troubleshoot technical
issues with you.
1.2 Successful connection:
We collect information about whether you have successfully established a VPN connection on a
particular day, to which VPN location, and from which country/ISP. This minimal information assists
us in providing technical support, such as identifying connection problems, providing
country-specific advice about how to best use our Service, and to enable Volt VPN engineers to
identify and fix network issues.
1.3 Aggregate sum of data transferred:
We collect information regarding the total sum of data transferred by a given user. Although we
provide unlimited data transfer, if we notice that a single user pushes more traffic than thousands
of others combined, thereby affecting the quality of service for other Volt VPN users, we may
contact that user for an explanation.
We ensure that we never log browsing history, traffic destination,
data content, or DNS queries. Therefore,We do not know which user ever accessed a particular website
Should anyone try to compel Volt VPN to release user information based on any of the above, we cannot
supply this information because the data doesn't exist.
2. Anonymous App Diagnostics, including Crash Reports
We collect anonymized app diagnostic data, which include crash reports, usability diagnostics, and VPN
connection diagnostics. We use this data in our network operations tools to help optimize network
speeds and to let us identify problems and areas for improvement related to specific apps, VPN
servers, or ISPs.
If you opt in to share this information with Volt VPN, we will collect the following anonymized
- 1. Diagnostic information about if and how a VPN connection attempt failed.
- 2. Speed test data.
- 3.App diagnostics, including crash report and usability diagnostics, also without any personally
identifiable information. These are handled in an anonymized form by these third parties, dependent
on the platform you are using Volt VPN on:
a. Android: Firebase Crashlytics, owned by Google. See Firebase’s Privacy and Security
3. Jurisdiction and Applicable Law
Volt VPN’s core mission is to keep your information private. We are not at all encouraging any of its
users to use the app for any illegal activities. Customers are using the software on their own
liabilities. You should always abide by the law of the country you are residing.
4. Security Measures to Protect Your Information
Volt VPN uses best-in -class physical, procedural, and technical security with respect to our offices
and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure,
or modification of information. Access to user information is restricted to staff who require such
access to perform their job functions.
While we believe these systems are robust, it is important to understand that no data security
measures in the world can offer 100% protection.
Servers are housed in data centers with strong security practices. None of these data centers require
us to collect or store any traffic data or personal information related to your use of VPN Services.
If any data center were to ask us to log such datam we would immediately cease operations with said
data center and find alternative options.
5. Mobile Identifiers
A mobile identifier is an identifier provided by an Android or iSO device. It does not contain your
name or email address. Volt VPN uses mobile identifiers to generate statistics related to the
marketing channels and advertising partners through which users learned about and signed up for Volt
VPN mobile apps.
6. Third-Party Websites
The Site may contain links to external websites that do not fall under Volt VPN’s domain. Volt VPN is
not responsible for the privacy practices of content of such external websites.
7. Consent and Age Restrictions
By using the Site, Content, Apps, Software, or Services, you agree to have your information handled as
described in our
Terms of Service
The Services are intended for adults aged 18 and above. If you believe your child has provided
information to us, please let us know immediately.
8. Users in the European Union
Volt VPN is committed to user privacy globally, and our existing practices reflect that through a
minimal collection of data and ensuring users have control over their personal information. The
General Data Protection Regulation (GDPR) of the European Union (EU) requires us to outline those
practices in a specific manner for users in the EU.
following bases, depending on the circumstances:
- 8.1. Providing users with the Services and Apps they have requested.
- 8.2. Managing user subscriptions and processing payments.
- 8.3. Providing customer support
For a legitimate interest associated with the operation of our business, including:
- 8.4. Enhancing the quality, reliability, and effectiveness of our Site, Services, and Apps.
- 8.5. Communicating with customers to provide information and seek feedback related to our Services
With the consent of users, which users can withdraw at any time.
9. California Consumer Privacy Act
The California Consumer Privacy Act of 2018 (CCPA) permits California residents to request from a
business, with whom the California resident has an established business relationship, certain
information about the types of personal information the business has collected, shared with, and/or
sold to third parties for a business or commercial purpose during the immediately preceding calendar
applicable privacy laws and principles. Your continued use of the Site of Service constitutes your
11. How to Contact Volt VPN
free to contact Volt VPN at the following email address:
free to contact Volt VPN at the following email address: contact at voltvpn dot com